You are advised to read the following terms and conditions carefully before using the trivandrumgardentech.com website. If you continue to access, browse, or use this website, you are agreeing to comply with and be bound by the following terms and conditions of use and it will be considered to be a legally binding agreement between you and trivandrumgardentech.com. The content of the pages of this website is for your general information and use only. Trivandrum Garden Tech may at any time revise these terms and conditions and any other information contained in this web site by updating this posting. It is subject to change without notice from time to time.
TERMS OF AGREEMENT/SERVICE
This Agreement shall continue to be in full force and effect for so long as you are using the Trivandrum Garden Tech’s services. Trivandrum Garden Tech provides the online shopping platform wherein the Users can purchase/buy the products listed on this website pursuant to the terms and conditions set forth below by checking the box below the shopping cart, you are agreeing to use the Services abiding the terms and conditions of this Agreement, our Privacy Statement, and with all applicable laws and regulations. Either the user or Trivandrum Garden Tech may terminate the service at any time, with or without cause. However, Trivandrum Garden Tech reserves the right, in its sole discretion, to terminate the User’s access to trivandrumgardentech.com site, its services and the related services or any portion thereof at any time, without notice.
To avail of and for the use of Services, the customer will have to register with trivandrumgardentech.com. As a part of registration process, the customer agrees to provide trivandrumgardentech.com with a current, complete, and accurate registration information (the “Registration Data”) as prompted to do by the Service and to maintain and update this information as required to keep it current, complete and accurate. If the customer provides any information that is untrue, inaccurate not current or incomplete then trivandrumgardentech.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or as incomplete, Trivandrum Garden Tech has the right to indefinitely suspend or terminate your membership and refuses to provide the User with access to trivandrumgardentech.com. The customer shall be responsible for maintaining the confidentiality of your password, which the User will not be under an obligation to reveal to any representative or agent of trivandrumgardentech.com. You shall notify firstname.lastname@example.org of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password.
When you order through trivandrumgardentech.com you are required to provide a valid phone number. We may communicate with you by e-mail, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your order.
PRODUCTS AND PRICING
Sale of products listed on the website is subject to the availability of stock. Trivandrum Garden Tech has the right to remove any listing/cancel any order subject to its availability. If the order is cancelled after full payment by the customer, we will provide a full refund of the amount. If some mistake has occurred in the description such as incorrect price, incorrect features due to typographical mistake, we have the right to decline or cancel any such orders. If payment has already made by the customer, we will provide a full refund.
The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are approximate and for reference purpose only. There may be a slight variation in the pictures and the respective products.
When you place an order with trivandrumgardentech.com you are making an offer to purchase subject to acceptance by us. An auto-generated mail sent from our side with your order details does not confirm our acceptance of your offer. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require verification of additional information before processing an order. You agree that if we cancel all or a part of your order, your sole and exclusive remedy is to get the refund back.
Since Plants arrangements are from the natural source, there may be a slight variation from the picture shown. Occasionally, substitution of plants is necessary due to temporary and/or regional unavailability issues. In such cases, we make sure that you are delivered with products of higher value after taking your consent.
The Customer agrees, understand and confirm that the debit/credit card details provided by Customer for availing of services on trivandrumgardentech.com will be correct and accurate and the customer shall not use the debit/credit card which is not lawfully owned by him. The customer further agrees and undertakes to provide the correct and valid debit/credit card details to Trivandrum Garden Tech. Further, the said information will be not be utilized and shared by Trivandrum Garden Tech with any of the third parties unless required by law, regulation or court order. Trivandrum Garden Tech will not be liable for any credit/debit card fraud. The liability to use a card fraudulently will be on the User and the onus to ‘prove otherwise’ shall be exclusive to the User.
ORDER/DELIVERY CONFIRMATION EMAIL
After you place an order, you will receive an order confirmation mail with order details. In case of a discrepancy please contact us immediately quoting the order Id. In case of duplicate orders, please contact us immediately. We will take our best effort to reach out to the customer to see whether the duplication is by mistake. If the customer is unable to reach and if the absence of any communication from the customer side within 4 hours of placing the order, the orders will be processed separately. Hence no refund will be issued.
In case you have not received an Order Confirmation e-mail please contact us. You will also receive an email with the shipping details when the product is dispatched. You can contact us at either by sending an email to email@example.com or by calling or Whatsapp at +91 7559999882
YOUR PASSWORDS AND ACCOUNT SECURITY
The customers agree and understand that the customers are responsible for maintaining the confidentiality of passwords associated with any account they use to access the services. Accordingly, the customers agree that the customers will be solely responsible to Trivandrum Garden Tech for all activities that occur under your account. If the customers become aware of any unauthorized use of your password or of your account, The customers agree to notify Trivandrum Garden Tech immediately at firstname.lastname@example.org.
RETURN AND REFUND POLICY
If you are not satisfied with our products you can return the product within 48 hours of delivery. You can initiate a return process at “My Account” section on the website. Then our team will respond back by sending a return confirmation mail. If the reason for return is damaged product, then to confirm the same we may request you to send 3 different dimensions photographs of the product at email@example.com. Refund of amount depends upon the reason for returning. The amount that will be refunded will be mentioned in the return confirmation mail subject to the condition that the product reaches us back in the same form (in cases other than live plants). Once you get the confirmation mail for your return request, you can return the item through a third-party courier service or by speed post. Return courier charges are to be borne by the customer. Once the product is delivered back to us, we will provide a refund of the amount mentioned in the return confirmation mail. Subject to the Terms and Conditions, once the refund is initiated by us, it takes 8-10 business days for the refund amount to reflect in your account.
ITEM LOST DURING TRANSIT
If by any chance, the order is lost or un-delivered to the preferred location, we will refund all the money including the shipping charges if any.
We value our customer’s decisions. You can cancel the order at any time. We will provide a full refund if the order is cancelled before it is being processed. Once the order is processed, and then processing fee and courier ranges will not be refunded.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact the customers if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after payment, the said amount will be reversed back in your Account.
No cancellations are entertained for those products that the Trivandrum Garden Tech has obtained on special occasions. These are limited occasion offers and therefore cancellations are not possible. The customer agrees not to dispute the decision made by Trivandrum Garden Tech and accept Trivandrum Garden Tech’s decision regarding the cancellation
It will not be possible for us to accept any request for product exchanges.
COMPLAINTS AND QUESTIONS
In case of receipt of damaged items please report the same to our Customer Service team within 24 hrs. Of receipt of the products via Email: firstname.lastname@example.org or Call on Customer care Number provided. The Customer Service Team after looking into the complaint will take an appropriate decision.
From time to time this website may also include links or references to other websites and resources. These links are provided for your convenience to provide further information. They do not signify that we endorse the content or use of such web site or its owner. We have no responsibility or other commitments for the content of the linked websites. It is up to users to take precautions to protect yourself from viruses, worms, trojan horses, and other potentially destructive programs, and to protect your information as you deem appropriate.
The customers may not create a link to this website from another website or document without Trivandrum Garden Tech’s prior written consent.
DISCLAIMER OF WARRANTY
Use of this site is at your sole risk. All materials, information, products, software, programs, and services are provided “as is,” with no warranties or guarantees whatsoever. trivandrumgardentech.com expressly disclaims to the fullest extent permitted by law all express, implied, statutory, and other warranties, guarantees, or representations, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary and intellectual property rights. Without limitation, trivandrumgardentech.com makes no warranty or guarantee that this website will be uninterrupted, timely, secure, or error-free.
You understand and agree that if you download or otherwise obtain materials, information, products, software, programs, or services, you do so at your own discretion and risk and that you will be solely responsible for any damages that may result, including loss of data or damage to your computer system.
Some jurisdictions do not allow the exclusion of warranties, so the above exclusion may not apply to you.
LIMITATION OF LIABILITY
In no event will trivandrumgardentech.com be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from this web site or any use of this web site, or of any site or resource linked to, referenced, or accessed through this website, or for the use or downloading of, or access to, any materials, information, products, or services, including, without limitation, any lost profits, business interruption, lost savings or loss of programs or other data, even if trivandrumgardentech.com is expressly advised of the possibility of such damages. This exclusion and waiver of liability apply to all causes of action, whether based on contract, warranty, tort, or any other legal theories.